Whether you are a Tour Operator, a Hotelier, a Ferry company or an Excursions Operator, and using terminology like “Reservations”, “Bookings”, “Passengers”, “Room Rate” and “Boarding”, your KPIs and analytics are focused on the numbers of people buying your product; the availability and yield; and the customer satisfaction levels that lead to future business.
Diver BI can solve the issues you experience when trying to join up information from a variety of different sources. You know, those various spreadsheets that usually tie your team up in knots trying to match data, and which you suspect might not be quite as accurate or as up-to-date as you would like.
Most travel and tourism organisations also have data in their ERP that is difficult to extract or analyze. With Diver BI, you can convert that raw data into actionable information that enables your executives to make more informed, strategic decisions. As an easy-to-use and visually appealing software, the platform can increase staff data literacy and catalyse organisational change based on KPIs.
We create dashboards and reports, plus data models for deep analysis, all delivering information to your sales team at a click allowing them to identify opportunities for upselling and cross-selling. In addition we can use your data to alert your “Customer Care” personnel to issues with customer satisfaction and complaints, before things escalate to a wider audience.
The Diver Platform with its latest interface Diver Gateway is flexible enough to create KPIs and Balanced Scorecards that allow you to monitor on a daily (or more frequent basis), your profitability, your availability, your time to bookings ratios, your passenger numbers and no show rates. Diver Gateway allows you to keep up with what’s happening via mobile, tablet or PC, in depth or at an overview level, depending where you are or who is looking for the information.
In fact, if the raw data is there and you have a business rule or goal to go with it, Diver BI can deliver a means of monitoring any measure that you care to invent for your organisation.
And creating a reliable, joined-up version of your data as a central, single version of the truth in an easily accessible data portal, is the biggest step you will take towards a full and more immediate understanding of your business. From understanding comes trust followed by action.
We’re here to help.
As the travel and tourism sector faces more complex challenges, solutions need to be more sophisticated. Our softwarecan help drive system-wide changes to support long-term objectives and meet KPIs. Turning your data into smart business insights can help optimise your operations and help you meet your goals.