As we all know, the year 2020 brought large-scale and completely unpredictable changes to nearly every business sector. COVID-19 transformed the way that nearly everything is done, and its effects are certain to have ripples that affect things in the year 2021 and beyond. But even with the disease still at large, the economy is showing signs of recovery. With any luck, the landscape of industry will look very different next year. Still, it doesn’t hurt to look at some of the changes that happened this year when planning for the next. Here are some suggestions, supported by data, on how to reach new customers in 2021 and beyond.More