Customer Commendations

We are delighted with the efficiency and cost-effectiveness of the Diver application delivered by DBI. Although it appears to operate very simply, we realize that it has only been possible through DBI’s deep understanding of our business requirements and its ability to translate our business rules accurately.

There is a sense of pride here at Fedway that I don’t think its similar in other companies. Everybody at the end of the day wants to see Fedway win and they want to be a part of that team that succeeds. The insights provided by Program Advisor are invaluable in helping us to succeed.

Our CEO is very focused on ROI and bringing in revenue. The fact that Diver is here and its use keeps getting expanded across the organization is a testament to his intuition that the technology is highly valuable and highly useful.

The same number of employees can now do much more than before. They add value by designing new relevant reports that really serve our business.

We find the DI team very competent. Whistl’s pre-existing relationship with the team only got better. They understand our business, they challenge us, and they share our focus on long-term results. Whistl’s success is their success.

We have twelve stores and with Diver the information is combined every evening and no need for multiple spreadsheets to give consolidated figures. Sales, purchasing and financials are there every morning ready for review.

Diver has proved invaluable in reducing the working capital of the business and highlighting areas of concern which can then be managed more readily

To go with the Diver software the team at DBI have been excellent in helping to improve the interaction of Diver and our software, always with the goal of providing better information for the user.

The low learning curve, the ease of use and the great access to useful information are the aspects that particularly stand out with Diver. The fact that people keep requesting new information demonstrates the added value for the users, thus also the added value for the organization.

For more information read the case study: Ghent University

We had some major challenges, not least of which was uncertainty as to whether every job produced was being invoiced to the customer, as reconciliation of data from all the production floors was manual and very time-consuming. Within a few days of using Diver we already had our Return on Investment, as we could automatically bring all of this information together.

For more information read the case study: The Kellett Group

I have many ad hoc reporting requirements in order to measure various aspects of our operations as we roll out lean processing.
I can spec a reporting requirement with my contact person in DBI and usually within a day or two at most I have a draft report to test.

Any tweaks or changes to the spec are turned around usually same day. I couldn’t recommend Diver highly enough.

The application designed by their consultant for us – even at the pre-sales demo stage – was so attuned to our business needs and allowed us to rapidly identify where we should be focusing our sales efforts. It was also ideally suited to guide us through our weekly sales meetings to pinpoint performance issues. Each sales person can see immediately where sales might be slipping and act upon it before it becomes an issue.

Our helpdesk also uses the application to give sales support and improve customer service. We could immediately see its potential for expanding BI into other areas of our business and we are currently looking to add further elements to our core application. Having the ability to create new insights without redesigning or affecting our ERP system makes the implementation of new business rules into our processes so painless.

Moreover Diver enables us in Pownall & Hampson to critically evaluate our business, hence ensuring that efficiencies and performance levels continue to improve. All of our staff members have benefited from the introduction of Diver and the added value is clearly visible.

Diver is used in conjunction with INTACT, our ERP system. The linkage and implementation was seamless and quick. The professional approach of the DBI Team was, and is, much appreciated and I would highly recommend any business to explore the Diver solution.

Diver’s critical insights have enabled us to streamline our purchasing activity to a point not possible before. Diver allows us to dovetail our purchasing plans and stock-holding with our sales, which can be seasonal by nature.

We have seen real and measurable productivity and business gains since we installed Diver. DBI has demonstrated considerable business expertise in the development of our Diver BI application, and continues to assist with any queries we have. Diver has been especially useful to us by enhancing and extending the reporting capabilities of our INTACT ERP system. We would be happy to recommend Diver and the services of DBI.

Standard reports help us track sales and margin on a monthly, weekly and daily basis. All our users can easily produce ad hoc reports on specific products or product groups as required. These reports can be viewed in ProDiver or exported to excel for further analysis. We also use the application to analyse EPOS data which we receive from retailers. A weekly EPOS file is just dropped into a folder and the resulting model allows us to analysis sales peaks and troughs.

We have recently installed INTACT software as our main business application. The DBI support team handled this changeover seamlessly with minimal disruption to our sales reporting. The support team have a good understanding of our business and provide solutions to our requested speedily and efficiently.

ProDiver is integral part of our business and I would have no hesitation in recommending this product to anyone who feels they need further analysis of their business data.

Using Prodiver and Diveport we have created a suite of reports delivering daily and weekly business intelligence, relevant to specific segments and categories. It has been the vehicle for Keeling’s to combine data from multiple applications and deliver it those who require it to make decisions, without a large amount of overhead on reporting personnel.

Year on Year, V’s Budget, Stock Days, QSL’s, DSL’s, Operational Efficiencies are presented on an easy to use platform. Automatic emailing of key reports has been a very welcome feature. This is a testament to DBI’s goal for continuous development, an area showcased at their annual conference for Users.

The support received from the DBI development team is world class. For Keeling’s Diver has allowed us to unlock the potential in the data our other applications collect, and helps deliver business information to key decision makers. This is a testament that is also echoed by the Keelings Fresh management team.

We have DIVER linked to our SAGE accounting package and our proprietary Patient Management System (PMS). The PMS records and manages circa. 26,000 patient prescriptions and DIVER enables us to analyse our data from every imaginable angle. This means Corium can measure and consequently manage our business in a way that was not possible with a traditional accounting package. DIVER brings transparency with flexibility to data.

Every interaction with DBI staff has enhanced our understanding and the on-going support is excellent. We consider DBI as an excellent partner that continues to address needs from our perspective. The support is as good as the software – nothing is too small a deal and I haven’t been asked to participate in some long winded ‘IT Project’ to get what we need. 95% of queries can be resolved over the phone, with our remaining needs met shortly afterwards. We are very confident in recommending DBI, their staff and approach.

We embraced Diver when the person responsible for our billing function left the company…because of the simplicity of Diver we saved the cost of this person.  The solution also makes Customer service calls easier to manage as they can usually be dealt with in a single call by anybody in the business.

Because we have a reputation for billing efficiently we have turned our billing platform into a revenue source.

Key benefits from using Diver are:  faster turnaround of bills and faster payments by customers plus the reduced costs of producing bills (1 staff member) and more efficient customer care.

The Diver Solution does not relegate ease of use and functionality to the User Interface, it carries this right through to the Development Environment. Anyone experienced in BI, Databases or Report Writing will quickly find Diver a powerful addition to their portfolio, we have developed significant in-house expertise but equally have DBI to fall back on should we encounter any problems or need some expert advice.

As information becomes more important and as we all strive to make qualified as opposed to “Gut-Feel” decisions, Diver is the solution, we have deployed it internally, to our entire remote workforce, some of our suppliers and are right now starting to deploy to our customers.

In the BI Sphere there is only one solution worth considering, from a Commercial, Financial or IT Perspective, Diver is that solution. I have replaced many of the systems I inherited however Diver I would recommend without hesitation to anyone considering a BI Investment.

Diver allows us to do this in an accurate, timely and user friendly way. With a click of a button we can analyse the data using various key labels from customer, product, brand, sales representative, sales area, year, month, week etc.

Due to the flexibility and accuracy that Diver provides it is an excellent reporting tool and our employees use the system for various tasks throughout our business. As a result it has become more than just a Management tool to our organisation.
That said, as a Management Information System the speed at which it allows you to interrogate large amounts of data has proven to be invaluable over the past few years and although we currently use it mainly as a sales analyser we are looking at ways to expand its use into the rest of our business.

DBI as an organisation have been extremely helpful to us over the last few years and always respond to our requests for changes or new information as quickly and efficiently as possible. As a result we have no hesitation in recommending the product and the service and we view DBI as our partners in this area of our business for future developments.

As a sales reporting tool it allows us to react swiftly to the changing trends within our business and if a customer’s sales and volume declines in any given month we can react swiftly with a strategy that ensures we get that customer back on track to hit their monthly sales targets.

Our sales team use weekly automated reports generated by Diver to ensure that they keep track of their monthly sales targets which saves a lot of time and extra resources within the business. We also use the information Diver gives us as template for all annual promotions and find we can optimise volumes with certain customer groups at certain seasonal times of the year.

We purchase over 1300 products from 90 different suppliers worldwide and Diver allows our purchasing manager to control stocks and instruct deliveries ensuring that our service levels are second to none in our industry. It also ensures that we optimise cash flow on a monthly basis which is essential for any businesses.

We would never be without the Diver management reporting system in our business and it has always been a pleasure to work closely with the excellent team at DBI. These professionals always ensure a fantastic back up service and go that extra mile to ensure the best of service.

It interacts seamlessly with our various back office systems and provides us with very flexible, integrated, reliable and timely information across the business.

The support we receive from DBI is first class. The response time is fast and they bring a level of experience and business knowledge, as will as technical expertise.

From a data integration point of view it is simple enough for non-technical marketing, purchasing and sales people to data mine after some initial training – it does not require understanding of SQL language to get good information out of the system.

I installed and developed Diver at Rajapack with the help of DBI, but I quickly became proficient enough to carry out training myself so as to bring other users up to speed and allow them to start developing their own more complex reports. It needs a commitment from the business to put the effort in, in the first place, but now everyone can see what a powerful tool it is and how much time it can save in producing reports or ad hoc analysis. Everyone is using Diver to improve our business analysis and drive the business every day.

Diver puts the analysis and reporting in the hands of the end user and as such is not limited to the suite of reports or development requirements of an operating system; it means that the business is not reliant on the IT department to develop analysis and reporting that may take many weeks to implement.

After seeing how beneficial it is for our UK operation, Italy & Germany have also adopted it. It was easy to share reporting that we had already developed in the UK and this speeded up the implementation and took advantage of the investment we had already made in Diver.

We have had very positive feedback from our 400 plus users about how easy they find ProDiver to use. Some users have come from working with other BI products and find it simple to use and intuitive, other users have never used a BI tool before and are diving and writing their own markers with very little training.

The support we receive from DBI has always been first-rate because they have excellent knowledge of all the Diver modules and they respond quickly to any queries.